INTERNATIONAL ORDERS are shipped registered post with a tracking number.

Parcels are not insured unless customers specifically ask for their parcels to be insured.
This will incur an additional cost of 3% of the value of the product. Some countries have a limit to the insurable value, upon request we will investigate and let you know the limit if there is one imposed on a parcel to your distination.

NO C.0.D. ORDERS CAN BE SHIPPED INTERNATIONALLY, SORRY!

Please note that you will be responsible for clearing customs. This means you may have to PAY TAXES AND DUTIES. We declare all shipments as "Food Supplements" or "Merchandise" or "moisturising cream" unless you request otherwise.
It is your responsibility to be aware of what is permitted in your country. Please do not order any items which are prohibited: we cannot be responsible for items seized by customs! In the event that your order is returned to us for any reason, we will credit you the product price in full when we receive it back in good condition.

RETURNS and REFUNDS

If you are not satisfied with your purchase, email us at

Depending on the circumstances, (product opened/not opened etc. ) we will either ask you to send it back or have you dispose of it.
Any opened product can be returned only in the event of an adverse or allergic reaction. Empty packages or nearly empty packages being returned claiming adverse or allergic reactions will not be refunded (yes, we have had people try this :-).

All parcels returned to us must be returned airmail, postage paid.
A return address will be supplied upon request to return a parcel.

All our parcels are packed and addressed with care, but are not indestructable, we will not be responsible for parcels or products damaged en route.

If buyer's remorse is a factor, A 10% restocking fee may be assessed.
No returns accepted after 30 days, no exceptions.
Shipping charges are not refundable.

We do have a very small number of damaged or lost parcels while in the care of the postal authorities, the policies outlined above will, in the unlikely event of that happening, prevent any dispute that may spoil your shopping experience with us.

If you don't understand or are unsure of anything pertaining to our shipping policy, or if you would like to negotiate special conditions, please don't hesitate to email us.

We are dedicated to supplying the best service available.