OUR MONEY BACK GUARANTEE.
ORDERS AND RETURNS
1. Ordering and Payment: Customers may purchase product from the Company at Customer prices at the AIM website at theaimcompanies.
com, or by phone, by fax and email. Payment methods for web orders are VISA and MasterCard card payments. Payment methods for orders by phone, by fax and email include those listed above and electronic funds transfer (EFT) or a banking direct deposit. AIM reserves the right to refuse an order based on a declined credit card authorization or negative history.
2. Order Activity: The Customer is responsible for all order activity and payments on their account. Any activity or payment dispute could result in interruption of the account until resolved.
3. Problems with Misshipped Product or Lost Order: Contact AIM Customer Service if you receive Company products you did not order or you do not receive an order ithin 10 business days.
4. Product Return and Exchange Policy: AIM products are sold with a 100 percent money-back guarantee. AIM guarantees the quality of any product and certifies that the products manufactured meet the highest in quality assurance standards. We are confident that you will find AIM products acceptable in every way. However, if you are dissatisfied with the product for any reason, the product may be returned to the Company for a full refund or exchanged within 30 days of original purchase. All Loyalty rewards will be adjusted accordingly.
5. Damaged Merchandise: Report product damage within 3 days of receipt of an order. Product damaged in shipment from AIM will be replaced provided proper claim procedure is followed. (See #4 for procedures for returning of product).
6. Discontinued Products Policy: To receive a refund or exchange on any discontinued product, it must be returned to the Company within 30 days of notification from the Company that the product will no longer be available (See #4 for procedures for returning of product). These terms and conditions will be amended and updated from time to
time. A current copy of the AIM Customer Terms is always available on the AIM website or upon request from the Company.